Effective Date: November 17, 2023
At Astro Samadhan, we are committed to protecting your privacy and ensuring the confidentiality of your personal information. This Privacy Policy guides how we collect, use, disclose, and safeguard your information when you use our astrological consultation services.1. Confidentiality Commitment
1.1 Strict Privacy Agreement: Every consultant associated with Astro Samadhan is bound by a strict privacy agreement. They are prohibited from using or disclosing any information shared during consultations. Your personal details and the content of your discussions will remain strictly confidential.
2. Types of Information Collected
2.1 Personal Information: We collect personal information that you voluntarily provide to us when booking a consultation or interacting with our services. This may include, but is not limited to: - Name - Contact details (email address, phone number) - Date of birth - Gender - Payment information - Any other information you choose to provide during consultations
2.2 Usage Data: We may also collect information on how our services are accessed and used. This usage data may include information such as your device's IP address, browser type, browser version, the pages of our service that you visit, the time and date of your visit, the time spent on those pages, and other diagnostic data.
3. Purpose of Data Collection
3.1 Providing Services: The primary purpose of collecting your personal information is to provide you with astrological consultation services. We use this information to deliver accurate and personalized astrological insights.
3.2 Improving Services: We use the data to understand and analyze the usage patterns and preferences of our users to improve the functionality and user experience of our services.
3.3 Communication: We may use your contact information to send you updates, promotional materials, and other information related to our services. You can opt-out of receiving these communications at any time.
3.4 Compliance and Legal Obligations: We may use your information to comply with legal obligations, resolve disputes, and enforce our agreements.
4. Secure Communication
4.1 Secure Environment: We provide multiple secure communication channels for consultations, including chat and phone calls. We utilize industry-standard encryption and security measures to protect your data during these interactions.
5. Your Data, Your Control
5.1 Access and Modification: You can access, modify, or delete your personal information as needed. We do not share your data with third parties for marketing purposes. All communications received will be for Astro Samadhan only.
5.2 Data Access: Your data is accessed only by authorized personnel for the purpose of providing and improving our services.
5.3 Data Use: Your data is used solely for providing astrological consultations and improving our services. We do not use your data for any other purpose without your explicit consent.
5.4 Data Storage: Your data is stored securely in our systems with appropriate security measures to prevent unauthorized access.
5.5 Google User Data: If you choose to use our services through Google, we adhere to the Google API Service: User Data Policy. Your Google user data is accessed, used, and stored only to provide our services and is not shared with third parties without your explicit consent.
6. Continuous Compliance
6.1 Industry Standards: Our privacy practices adhere to the latest industry standards and regulations, including the Google API Service: User Data Policy. We regularly review and update our policies to ensure they remain current and effective.
7. Refund Policy
7.1 No Refund Policy: All payments for astrological consultation services provided by Astro Samadhan are non-refundable. Once a consultation service has been booked and payment has been made, no refunds will be issued, regardless of whether the consultation has taken place.
7.2 Cancellations and Rescheduling: If you need to cancel or reschedule your consultation, please contact us at least 1 hour before the appointment. Missed appointments without prior notice will not be refunded.
7.3 Quality Assurance: If you have concerns or issues with the consultation, please contact our customer support team within 01 days of the consultation date, and we will endeavor to address your concerns.
8. Changes to this Policy
8.1 Updates: Astro Samadhan reserves the right to update or change this Privacy Policy and Refund Policy at any time. Any changes will be effective immediately upon posting the revised policies on our website.
9. Contact Information
9.1 Questions: For questions about our privacy practices, refund policy, or astrological consultation services, please contact us at contact@astrosamadhan.life or at 7617510555.
By booking an astrological consultation with Astro Samadhan, you acknowledge that you have read and understood our policies.
Thank you for choosing Astro Samadhan for your astrological insights!